1. All the products you purchase from us that are damaged or not operating in the way they should operate according to the information we provide electronically, are covered by warranty:
2. For All consumers we guarantee, but not less than 12 months from the date of purchase of the Products;
3. Within the framework of the warranty, we can, at our discretion, repair the damaged Products or replace the damaged Products or return the value of the damaged Products to you.
4. The warranty conditions referred to above shall not apply to damage caused by misuse of the Product and/or due to your carelessness, or due to an accident occurring at the time when the Products were in your use, such as:
5. The Product has damage to warranty seals, serial numbers;
6. The Product has not been used for the purposes intended for it and has not been operated in the manner specified in the instructions for use of the Products;
7. Broken structures, the Product handled with incorrect means, presence of foreign objects, including insects, in the Product, or any other traces indicating incorrect operation of the Product;
8. The damage has occurred due to non-compliance of the supply voltage with the manufacturer’s specified standards, due to rapid temperature fluctuations as well as due to other domestic and external factors such as smoke, dust, humidity, impacts;
9. The Product shows unqualified repair tracks;
10. natural depreciation of the elements;
11. The Product has used non-standard supply units, accessories and spare parts which the manufacturer has not certified for use with the specified Product and if it has caused damage to this Product;
12. The purchaser has used the Product for manufacturing or professional purposes (in the case if the Product in question is not intended for such purposes);
13. The damage has occurred due to incorrect transportation of the Product, if you have received the Product from our warehouse yourself without using our courier services.
14. If you return the Products in accordance with the Warranty conditions, we will pay the cost of supply of the Products to be replaced to you. We do not undertake responsibility for the supply costs if you cannot return the Products in accordance with these Rules.
15. We will provide the Services that you purchased from us with all the possible skill and effort.
16. If the Services do not comply with paragraph 15 or what we are promising for these Services electronically, then we will fix the non-compliance at issue or provide you with the Services again, or return the value of the Service or the value of proportional portion of the Service.
17. In order to exercise your right to the warranty referred to in paragraph above, please do the following:
(a) Call our Support Center for assistance, indicating your product serial number and invoice numbers. if for any reason the support team are not able to fix the issue on the call, they will direct you as to the next line of action which usually will be to bring to our service center for assessment and repair, or replacement.
18. If you return the Products without fulfilling all the conditions, we are entitled to charge an amount that does not exceed the direct costs of recovery of the Products.
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